Client Spotlight: Midwest Sporting Goods
Reputation Management and Review Growth Campaign
3,809 Positive Customer Feedback Responses Received in 2 Years!
Start Date: July 2017
Project Duration: Ongoing
Investment: $$$$
Midwest Sporting Goods is a firearms dealer and shooting range in Chicago, Illinois. Locally owned and operated, they are open seven days a week and offer firearm training classes, new and used gun sales, and a 13-position indoor gun range.
As an established business with customers coming and going each day, they were in need of a way to collect customer reviews and manage their online reputation.
Today their online reputation is flourishing with a continual stream of new positive reviews being posted online and negative reviews being handled internally before any permanent and public damage is done.
As of July 23, 2019
Within the first two months of using RevenueJump, Midwest Sporting Goods had gained over 20 new published reviews on Google, 15 new reviews on Facebook, and 4 on Yelp.
Now that they have run this Review Growth Campaign for over two years we have seen dramatic improvements in their online reviews. In the past two years, Midwest Sporting Good’s overall Google rating has moved from 3.5 to 4.5 which is significant! This also means that there are a significant number of positive reviews to outweigh negative reviews.
As Midwest Sporting Goods has learned, reviews are a numbers game over time. Google is looking for a consistent flow of reviews being posted. A company that has a lot of reviews to start with before using RevenueJump could take longer to see a rise in rating, due to the large number of previous reviews it has to compensate for.
The commitment and hard work in providing a positive customer experience and following up with customers has paid off for Midwest Sporting Goods in a big way.