A recent study by KoMarketing, Huff Industrial Marketing and BuyerZone examined the most important content for B2B buyers and what factors on a website can impact their buying decision, for better or worse.
Here are the key takeaways. Does your B2B website content strategy include these popular elements?
1. Thorough contact information is the most important piece of content on your website.
Contact info is cited as the most important asset on a vendor website. It is a critical element used by your buyers to establish credibility. While this is one of the easiest elements to add a website it is often missing. Not only does missing contact information cause buyers to question your credibility but it also prevents them from being able to move forward with requesting a quote.
Furthermore, 44% of respondents say that absence of contact information is annoying and can cause them to leave the website.
2. Product pricing plays a big role on your website.
This is another top must have on an a B2B website. Unfortunately over half of respondents reported that pricing information is often lacking on websites.
3. Key information buyers want to find on your homepage.
Your website’s homepage is valuable real estate and you must make use of every inch to clearly convey your message and brand while creating a need and desire for your service. here are the most common elements buyers look for on your homepage:
- Products and services (86%)
- Contact information (64%)
- About/ Company Information (52%)
- Testimonials (27%)
- Marketing Collateral (23%)
- Social Media Icons (12%)
- Blog (8%)
- Pricing (2%)
3. Other B2B website content buyers will give you their contact info for.
What type of content is so lucrative that buyers will give you their contact information in exchange for?
- Trial Offers (62%)
- Product Demos (48%)
- Product Evaluations (44%)
- Research (41%)
- Brochures, datasheets (40%)
4. B2B website content that may not need to be locked behind a contact form.
Interestingly, fewer B2B buyers will give you their information to receive a case study (24%), white paper (28%) or newsletter (23%). While these are still important for establishing your credibility as a vendor perhaps buyers feel they should be able to view this information anonymously, without having to complete a form and tell you their identity. When considering what content to put behind a sign up form think about where in the purchase funnel the buyer likely is. Reading a white paper about how your service works is likely to happen much earlier than requesting a trial. They may read white papers from five to eight other vendors but only request a trial from one or two.
5. Contact forms can be a big stumbling block for RFQ’s.
Don’t ask too many questions – When your content has done its job and the buyer is ready to complete a “Request for Quote” (RFQ) you run the risk of asking too many questions. Nearly 70% of respondents in this study say that excessive form field requirements can keep them from completing the form. Formstack recently determined that lead generation forms average around 11 fields.
Only ask for their phone number and address when necessary – Nearly 60% say they don’t like to share their phone number and 53% their address information. Aren’t we all worried about being solicited after giving out this information? The email address is still a low threat field and only 16% say they prefer not to provide this.
Don’t get too personal – You must also be cautious about asking for too much personal information or requiring the buyer to subscribe to your email newsletter, as these can be two other big deterrents.
6. Other factors that affect a buyers’ experience on your website.
The study also found some other key components that affect the experience and ultimately the outcome of a buyer’s experience on your website:
- Visitors get most annoyed with a lack of message (46%) and animated ads (42%), which can cause them to leave.
- B2B Buyers have less and less of a tolerance for slow loading websites. 20% define slow as 5 seconds, 42% as 10 seconds and 34% as 15 seconds. This tolerance is much higher than Google’s suggested 2 second rule of thumb.
- B2B buyers are searching on their mobile device and tablet – 4/10 mobile device owners will search for a B2B product on their phone.
- B2B buyers are still mostly neutral towards mobile-friendly websites. Approximately one third are neutral and one third consider it important but not a deal breaker.
This 2015 B2B Web Usability Report draws three excellent conclusions or takeways to developing an effective B2B website content strategy:
- Keep buyers on the website at the beginning of the discovery phase.
- Educate buyers as they leave a website and return to it multiple times through their research phase.
- Give buyers the confidence to establish contact or begin a trial offer with a prospective vendor.
These study results are just the start of Conversion Optimization and getting the most out of your website. For more information about how we can help you get more leads out of your B2B website please call us at 1-888-262-6687 or fill out our quick contact form.
This article has been adapted from MarketingCharts.com.